Partnering with business to deliver government services electronically is fundamentally altering the relationship between government and citizens in Andhra Pradesh, the fifth-largest state in India. Government processes are more transparent; bribes paid to officials to facilitate transactions through a bureaucratic, paper-based system are eliminated. Citizens find it easy to pay bills and get answers, and easier to trust their government.
eGovernance in Andhra Pradesh: Citizen Centricity
by: C.K. Prahalad
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