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24/7 Customer: A Profile of Call Center Operations
This profile provides an in-depth analysis of 24/7 Customer, a business process outsourcing company that exemplifies many of the tenets that can be found in the book The New Age…
Publication Date: 01/19/2010 Product ID: 1-428-833
$3.95
A Cheese Producer Pursues a New Market through E-commerce: The Case of Mohamed Bakkar
When Mohamed Bakkar started Besma in 2016, he was among the few producers of Syrian-style cheese in Istanbul. About five years later, while Bakkar had a customer base of ten…
Publication Date: 05/06/2021 Product ID: 3-090-835
$0.00
A Note on International Trade Theory
This note describes international trade theories, beginning with country-based international trade theories, followed by firm-based international trade theories, and concluding with a single company-based international trade theory. The theories discussed…
Publication Date: 12/18/2014 Product ID: 1-429-407
$3.95
A Social Entrepreneur Explores Alternative Business Models During the COVID-19 Pandemic: The Case of Rawan Hudaifa
In 2020, Rawan Hudaifa, the Syrian migrant and entrepreneur behind Tina Zita (TZ), found her social enterprise in dire circumstances amid the COVID-19 pandemic. Due to public fear, a ban…
Publication Date: 05/06/2021 Product ID: 2-918-962
$0.00
African Solar Rise: Electrifying Rural Tanzania
1st Place Winner – 2014 NextBillion Case Writing Competition. Daniel Uphaus—founder and CEO of African Solar Rise (ASR), a German NGO providing solar energy solutions in Tanzania—is faced with the…
Publication Date: 04/01/2014 Product ID: 1-429-384
$3.95
Afrikan Tahti: Coming to America?
The makers of Afrikan Tähti (African Star), a board game in Finland and Sweden, are considering a market expansion, especially to the United States. In the game, players search for…
Publication Date: 12/07/2015 Product ID: 1-430-462
$1.95
Airbus and Boeing: The Fight for Hegemony
This case explores Airbus’s immediate business concerns and management consideration of a new business model that will position the company for long-term success. Airbus experienced a rough 2007—a competitive onslaught…
Publication Date: 05/09/2008 Product ID: 1-428-593
$3.95
Alcoa: The Race to Light-weighting
The race to lightweighting is well underway with the introduction of the aluminum body Ford F150. Raj Reddy, vice president of strategy for global rolled products at Alcoa, one of…
Publication Date: 08/27/2015 Product ID: 1-430-435
$3.95
Alcoa: The Race to Light-weighting (Spanish)
The race to lightweighting is well underway with the introduction of the aluminum body Ford F150. Raj Reddy, vice president of strategy for global rolled products at Alcoa, one of…
Publication Date: 08/27/2015 Product ID: 1-430-461
$3.95
Amazon in Emerging Markets
This case leads to a vibrant discussion and comparative analysis of Amazon’s strategies across three major emerging markets. Amazon is known to virtually every student, making an illustration of internationalization…
Publication Date: 08/01/2014 Product ID: 1-429-401
$3.95
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