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24/7 Customer: A Profile of Call Center Operations
This profile provides an in-depth analysis of 24/7 Customer, a business process outsourcing company that exemplifies many of the tenets that can be found in the book The New Age…
Publication Date: 01/19/2010 Product ID: 1-428-833
$3.95
Active Microtechnology Solutions, Inc. Solution Simplified to Override
Jenny Perez created Active Microtechnology Solutions to serve as a b2b solution to provide repair and restoration services for computer equipment that would otherwise be discarded. Having established a reliable…
Publication Date: 11/09/2016 Product ID: 1-006-500
$0.00
Aparajitha: Developing a Thinking Organization
Aparajitha is a company that has thrived in the booming economic climate of India. Due to the network of contacts and bank of knowledge it has developed, Aparajitha will be…
Publication Date: 08/27/2012 Product ID: 1-429-253
$3.95
Apple and the FBI: User Privacy and Law Enforcement Cooperation
In the wake of a mass killing in San Bernardino, California, in December 2015, the FBI requested that Apple unlock an iPhone used by one of the shooters. Thus began…
Publication Date: 06/22/2020 Product ID: 2-190-513
$3.95
Assessing the Social and Financial Impact of an Investment
In 2011, a due diligence team, made up of members of the Social Venture Fund (SVF) at the University of Michigan’s Ross School of Business, had completed its assessment of…
Publication Date: 11/25/2020 Product ID: 1-383-543
$3.95
Blue Apron: Turning Around the Struggling Meal Kit Market Leader
In 2016, Blue Apron was the leading meal kit delivery business in the United States. The initial registration form it filed in advance of its initial public offering (IPO) showed…
Publication Date: 08/09/2018 Product ID: 5-177-309
$3.95
Broadcast Engineering the North
Radio broadcasting company FRN wants to how to implement network programming in all of its FM stations.  Grant Ramones, a licensed professional electronics engineer, has been hired perform the engineering…
Publication Date: 03/10/2017 Product ID: 1-007-300
$0.00
BTPN B: Banking for the Bottom of the Pyramid in Indonesia
The BTPN B case finds protagonist Jerry Ng and his management team choosing all three of the strategic options mentioned in the A case, and carefully sequencing the options so…
Publication Date: 02/03/2015 Product ID: 1-429-409
$3.95
Building Transparency within the Sustainable Apparel Coalition: The Road to Successful Pre-Competitive Collaboration
The Sustainable Apparel Coalition (SAC) was founded in 2010 to develop a common set of sustainability standards for the apparel, footwear, and home textile industries. The organization was an example…
Publication Date: 10/08/2020 Product ID: 8-059-399
$3.95
Business Model Innovation at TutorVista: Personalization and Global Resource Leverage
How do you convince American parents living in the Midwest to hire tutors from India? How do you convince them to hire a tutor that they and their children will…
Publication Date: 12/14/2012 Product ID: 1-428-916
$3.95
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